Returns & Refunds

Last updated: 05-09-2025

At Rafahia.in, we deal in spiritual and religious items, which are delicate and sacred in nature. To maintain sanctity, hygiene, and fairness, we follow a strict refund and cancellation policy as outlined below.

1. Order Cancellation

  • Orders cannot be cancelled once placed.

  • Once an order is confirmed and processed, cancellation is not permitted.

  • Please ensure all details are correct before completing your purchase.

2. Returns & Refunds

We do not accept returns or refunds once the product has been opened, used, installed, or tampered with, due to the sacred and personal nature of spiritual items.

Refunds or replacements are applicable only in the case of damaged items received during delivery, subject to verification.

3. Damaged Product Policy

A refund or replacement will be considered only if:

  • The item was received physically broken or damaged

  • A clear, unedited parcel opening video is provided as proof

4. Mandatory Parcel Opening Video

To qualify for any refund or replacement:

  • The video must start before opening the parcel

  • The shipping label must be clearly visible

  • The entire opening process must be recorded without any cuts

  • The damage must be clearly visible in the video

❗ Parcel opening video is mandatory. Without it, no refund or replacement will be provided.

Photos, edited videos, or partial recordings will not be accepted.

5. Reporting Timeline

  • Any damage or defect must be reported within 24 hours of delivery

  • Requests made after this period will not be considered

6. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Product opened or used

  • Change of mind or personal beliefs

  • Minor packaging damage (outer box only)

  • Slight variations in color, size, or design (handcrafted items)

  • Incorrect address provided by the customer

  • Delays caused by courier or logistics partners

7. Refund Process (If Approved)

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method only

  • Shipping and handling charges are non-refundable

8. Exchange Policy

  • Exchanges are allowed only for damaged items, subject to approval

  • Exchange will be initiated after successful verification of the parcel opening video

9. Final Decision

All refund, replacement, or exchange requests are subject to inspection and approval by Rafahia.
The company’s decision shall be final and binding.

10. Contact Us

For any refund-related concerns, please contact:

Mobile No. 9997775850

Email: rafahia.corporate@gmail.com
Website: https://rafahia.in